At Noku and/or Roxy Hotels Management (“Noku Roxy”), we strive to earn your trust by ensuring that we will take reasonable measures to ensure that your Personal Data is protected in compliance with the Singapore Personal Data Protection Act 2012 (No. 26 of 2012). “Personal Data” in this Data Protection Policy (“Policy”) refers to data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have access. We promise to ensure that your Personal Data is used responsibly during the enquiry and reservation process to deliver services and products at a standard that will exceed your expectations. This Policy will apply in our overseas affiliates with the exception that should the local laws be more restrictive, the local privacy laws shall apply.

This Policy will state the information we are collecting, using and disclosing in order to provide services and products to our guests as well as improvements to guest experiences and provide updates on new promotions, services and products offered by us and/or our affiliates and partners.

By accessing and entering this site, you agree to the terms set forth in this Policy. Please read this Data Protection Policy so you will understand the purposes for which your Personal Data will be collected, used and/or disclosed by us.

CONSENT

By engaging any of our services, using or purchasing our products, renting or using our hotel facilities and providing any Personal Data to us for engagement of our services, you will be deemed to have agreed to and provided consent to the collection, use and disclosure of your Personal Data for the purposes which will be required to fulfil such engagement of services and rental of hotel facilities by us and our affiliates and partners, including the purposes stated in the paragraphs below at “The Purpose of Collecting and Using Personal Data”.

WITHDRAWAL OF CONSENT AND UNSUBSCRIPTION

You can withdraw your consent to any or all use or disclosure of your Personal Data, or unsubscribe to our email service, at any time by submitting a request with reasonable notice containing details of your Personal Data stored with us to: dpo@nokuhotels.com . We will endeavour to respond to your request within a reasonable time frame.

Depending on the nature of your request, we may not be able to continue to provide our services, products and/or hotel facilities.

THE PURPOSE OF COLLECTING AND USING PERSONAL DATA

Type of Personal Data

The information we may collect from you include the following:

– Name
– NRIC/FIN/Passport Number
– Gender
– Date of birth
– Email Address
– Telephone/Fax numbers
– Home/Work address
– Credit card information
– Preferred room types
– Dining preferences
– Dietary requirements

During your interactions with us, we may have notified you of any other purposes for which we will collect, use or disclose your Personal Data, and had sought your consent to such purposes in relation to specific products and services offered by us. We will only collect and use any Personal Data for the purposes which you have consented to. If we intend to use your Personal Data for any specified purpose which you have not previously consented to, we will seek and obtain your further consent to using your Personal Data for that specified purpose.

Purpose for Data Collection and Use

We will collect, use or disclose your Personal Data for the following purposes:

To manage the administration and business operations of Noku Roxy;
To provide hotel products, services and rental of hotel rooms and facilities to our guests;
To respond to enquiries, requests and feedback from our guests;
To process, complete and guarantee hotel bookings, reservations and any billings you make with us;
To obtain feedback, analysis and reviews from you for the purpose of obtaining market research on our products and services;
To organise hotel, social or corporate events with other external organisations for the benefit of Noku Roxy;
To provide statistical, financial, performance and marketing analysis for internal use within Noku Roxy, as part of our ongoing effort to improve our service; and
To comply with any applicable law, regulation, notice, direction and guideline as issued by any government or regulatory authorities in Singapore.
Other Purposes for Data Collection and Use

We will collect, use or disclose your Personal Data for the purposes of evaluating applications for employment and attachments with us.

NEW PROMOTIONS, PRODUCTS AND SERVICES

Where you have specifically provided us with additional consents, we will collect, use or disclose your Personal Data for the purposes of marketing of products and services as offered by us, any of our business affiliates and partners, and for any other specified purposes such as:

promotions relating to hotel room packages, hotel products, business and recreational facilities and services;
promotions relating to retail restaurants, food and beverage; and
promotions and invitations relating to hotel events, social or corporate events, special offers, external arrangements for loyalty and reward programmes and travel partner programmes.
If you have provided your telephone or fax number(s) or email to us and have indicated to us that you consent to receiving marketing or promotional information via your telephone or fax number(s) or email, we will from time to time, contact you via your telephone number(s) or email with information about our promotions, products and services through voice calls, SMS, fax, email or other means.

保安与机密性

对Noku与/或Roxy Hotel Management（简称“Noku Roxy”)而言，赢得您的信任是我们的终极目标。我们以合理的方式，按照新加坡个人资料保护法令2012（2012年第26条文）确保您的个人资料获得保护。在此，个人资料保护条规（简称“条规”）下的“个人资料”指的是在资料下可鉴定的有关人士的资料，不论正确与否，或机构所拥有或可能取得的资料或数据。我们誓言在咨询与订房过程中，确保与负责任地使用您的个人资料，以提供超越您期望水平的服务与产品。此条规适用于我们的海外附属公司，除非当地的法律有更严格的限制。在该情况下，我们将遵循当地的隐私保护法令。

 

此条规将列明我们会收集、使用与披露的资料，以提供客户服务与产品、改进客户体验以及提供我们和/或附属公司与伙伴的新促销、服务与产品。

 

当您进入与使用此网站，即表示您同意此条规下的条件。请阅读此个人资料保护条规以了解我们收集您个人资料的理由，以及我们会如何使用与披露您的资料。

 

同意书

当您采用我们的服务、使用或购买我们的产品，租用或使用我们的酒店设施，即被视为同意并赞成我们收集、使用与披露您的个人资料，以便达到向我们和/或附属公司与伙伴订用服务与租用酒店设施的要求，包括以下“收集与使用个人资料的理由”所列明的原因。

 

退出同意协议与订阅

 

您只要到 dpo@nokuhotels.com 提出您的要求并附上合理的通知，包括含有您个人资料储存详情的资料，就可以在任何时候退出任何或所有有关使用或披露您个人资料的协议，或不订阅我们的电邮服务。我们将尽可能在合理的时限内回应您的要求。

 

视您要求的性质，我们或不再继续提供我们的服务、产品和/或酒店设施。

 

收集与使用个人资料的理由

个人资料的种类

我们或会向您收集以下的资料：

-姓名

-身份证/FIN/护照号码

-性别

-出生日期

-邮址

-电话/传真号码

-住宅/工作地址

-信用卡资料

-心仪的客房类型

-餐饮喜好

-餐饮要求

 

在沟通过程中，我们或会告知您收集、使用或披露您个人资料的理由，并征求您的同意，以便提供您特定的产品与服务。我们将收集与使用在您所同意的理由下的个人资料。若我们因任何特定理由，有意使用您过去未同意使用的个人资料，我们将先征求您的同意，以便在有关的特定理由下，使用您的个人资料。

 

收集与使用个人资料的理由

 

我们因以下的原因收集、使用或披露您的个人资料：

Noku Roxy的行政与业务管理之需；

为客户提供酒店产品，服务与客房及设施的租用；

回答客户的查询、要求与反馈；

处理、完成与确定您的酒店预订与账目；

获取您的反馈、分析与评价，以便针对我们的产品与服务获取市场调查数据；

为Noku Roxy的好处，与其他机构一起筹办的酒店、社交或企业活动；

在改进服务的一贯努力下，提供统计、财务、表现与市场分析数据供Noku Roxy内部使用；

满足新加坡政府或法定机构现行的法律条文、法令、通告、指引与指导条文的要求。

 

收集与使用个人资料的其他理由

我们将收集、使用与披露您的个人资料，以便评估我们的招聘与实习情况。

 

新促销，产品与服务

在您给予的特定额外同意下，我们将收集、使用或披露您的个人资料，以便为我们、附属机构与伙伴所提供的产品与服务进行行销。其他特定的理由包括：

与客房配套、酒店产品、业务与休闲设施与服务有关的促销；

与餐厅、食物与饮料有关的促销

与酒店活动、社交或企业活动、特别优待、忠诚与奖励计划的外部安排、旅游伙伴计划有关的促销与邀约。

 

若您已提供电话、传真号码或电邮给我们，并表示您同意通过电话、传真或电邮接收营销或促销资料，我们将会不时通过您的电话号码与电邮，以拨电、发简讯、传真、电邮或其他方式，为您提供有关我们的促销、产品与服务资料。